Return, Refund & Cancellation Policy – CheapKart

Return & Replacement Policy

At CheapKart, customer satisfaction is our priority. We offer return and replacement facilities for eligible products purchased through CheapKart within 7 days of successful delivery.

Certain categories including but not limited to electronics, personal care items, lingerie, jewelry, perishables, customized products, and products specifically marked as “Non-Returnable” on the product page are not eligible for return or replacement.

Customers are advised to review the product details and return eligibility information before placing an order.

Eligibility for Returns

To qualify for a return:

  • The product must be unused, unwashed, and in its original condition.

  • All original packaging, tags, labels, accessories, manuals, and promotional items must be returned.

  • The product must not show signs of damage, misuse, or alteration by the customer.

  • Products returned without original packaging may not be eligible for refund or replacement.

CheapKart reserves the right to reject return requests that do not meet the above conditions.

Cancellation Policy

Orders can be cancelled before they are shipped from the seller’s warehouse.

Once an order has been shipped, cancellation may not be possible. In such cases, customers may initiate a return request after delivery, subject to return eligibility.

Refunds for cancelled orders will be processed to the original payment method within 5–7 business days after cancellation approval.

Refund Policy

Upon receipt of the returned product, a quality inspection will be conducted by the seller or supplier.

If the returned product successfully passes the quality check, the refund will be initiated within 5–7 business days.

The refund amount will be credited to the original payment method used during purchase.

Refund Timelines

Credit Card / Debit Card / UPI / Net Banking

  • Refunds will be credited to the original payment source within 5–7 business days after approval.

Cash on Delivery (COD) Orders

  • Refunds will be processed via bank transfer to the customer’s registered bank account within 7 business days after approval.

  • Customers must provide accurate bank account details for successful refund processing.

Please note that actual credit timelines may vary depending on the customer’s bank or payment service provider.

Return Pickup Process

Once a return request is approved, our logistics partner will attempt to collect the item within 3–5 business days.

Up to three pickup attempts may be made. If all pickup attempts fail, the return request may be automatically cancelled. Customers may submit a fresh return request, subject to eligibility and policy timelines.

Shipping & Delivery

All confirmed orders are generally processed and delivered within 7 business days from the date of successful payment confirmation, subject to product availability and serviceable delivery locations.

Delivery timelines may vary during festivals, public holidays, natural calamities, or unforeseen logistics disruptions.

Fraud Prevention & Abuse Policy

CheapKart reserves the right to refuse returns, replacements, cancellations, or refunds in cases involving:

  • Suspected fraudulent transactions

  • Excessive return behavior

  • Product misuse or damage caused after delivery

  • Violation of platform policies

  • Any activity deemed harmful to the interests of CheapKart, its sellers, or customers

Contact Us

For any return, refund, cancellation, or delivery-related queries, please contact:

Email: support@cheapkart.in

Website: cheapkart.in

Our support team will respond within reasonable business hours and assist you with the resolution process.