Shipping & Delivery Policy – CheapKart
At CheapKart, we strive to ensure timely processing and delivery of all orders placed through our platform. This Shipping & Delivery Policy explains how orders are shipped, delivered, and tracked.
Order Processing
All confirmed orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Customers will receive order confirmation and shipping updates via email, SMS, or WhatsApp (where applicable).
Delivery Timeline
We aim to deliver all orders within 7 business days from the date of successful order confirmation and payment.
Delivery timelines may vary depending on:
- Product availability
- Seller location
- Delivery destination
- Courier partner operations
- Weather conditions or natural disruptions
- Government restrictions, public holidays, or unforeseen circumstances
In exceptional situations, delivery may take longer than the estimated timeframe. Customers will be informed wherever possible.
Shipping Charges
- Free shipping is available on most products listed on CheapKart.
- Any applicable shipping charges will be clearly displayed during checkout before payment.
- Shipping charges, if any, may vary depending on product category, seller, weight, dimensions, and delivery location.
Serviceable Locations
Deliveries are available only in locations serviced by our logistics partners.
Customers can verify service availability by entering their PIN code on the product page or during checkout.
Certain products may not be deliverable to specific regions due to regulatory restrictions, logistics limitations, or seller-specific policies.
Cash on Delivery (COD)
Cash on Delivery availability depends on:
- Delivery location
- Order value
- Product category
- Courier partner serviceability
CheapKart reserves the right to enable or disable COD for specific orders, products, or locations without prior notice.
Order Tracking
Once an order is shipped, customers will receive shipment details and tracking information through registered email, SMS, or account dashboard.
Customers can also track their orders by logging into their CheapKart account and visiting the “My Orders” section.
Delayed Deliveries
While we make every effort to deliver orders within the promised timeframe, delays may occur due to:
- Courier partner operational issues
- Extreme weather conditions
- Public holidays
- Natural disasters
- Political disruptions
- Incorrect customer information
CheapKart shall not be held liable for delays caused by circumstances beyond our reasonable control.
Failed Delivery Attempts
If delivery cannot be completed due to customer unavailability, incorrect address, or unreachable contact details, our delivery partner may make multiple delivery attempts.
If delivery remains unsuccessful, the order may be returned to the seller and the refund process will be initiated as per our Return & Refund Policy.
Missing or Incorrect Deliveries
If you receive a delivery confirmation but have not received the product, or if you receive an incorrect item, please contact us within 7 days of the delivery confirmation date.
Our team will investigate the issue and provide an appropriate resolution.
Returns & Reverse Pickup
Eligible products can be returned as per our Return & Refund Policy.
For approved return requests:
- Pickup will generally be attempted within 3–5 business days.
- Up to three pickup attempts may be made.
- In non-serviceable locations, customers may be requested to self-ship the product.
Refunds will be processed after successful quality inspection of the returned product.
Contact Information
For any shipping, delivery, or order-related assistance, please contact:
Email: support@cheapkart.in
Website: cheapkart.in
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
We are committed to providing a reliable and transparent shopping experience for all our customers.